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GENERAL QUERIES
Products
How can I determine my skin type?
Everyone’s skin is unique. If you’re unsure, we recommend starting with our gentle, universal products or consulting a skincare professional.
Are your products cruelty-free?
Yes, all our products are cruelty-free and never tested on animals.
Do your products contain parabens or sulfates?
No, our formulas are free from parabens, sulfates, and other harsh chemicals.
Are your products suitable for sensitive skin?
Yes, many of our products are dermatologically tested and safe for sensitive skin, but we always recommend doing a patch test first.
Where are your products made?
Our products are carefully developed and manufactured in certified facilities that meet strict quality standards.
PROCEED DETAILS
Orders & Shipping
How can I place an order?
Simply browse our store, add products to your cart, and proceed to checkout. You’ll receive an order confirmation email once your purchase is complete.
When will my order ship?
Orders are usually processed within 1–3 business days. You’ll receive a tracking number by email as soon as your package is on its way.
Do you ship internationally?
Yes, we ship worldwide. Shipping fees and delivery times vary depending on your location.
How can I track my order?
Once your order has shipped, you will receive a tracking link by email so you can follow your package every step of the way.
SECURETY & GUARANTEE
Payments, Returns & Refunds
What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment options depending on your region.
Is my payment information secure?
Absolutely. We use encrypted and trusted payment gateways to keep your details safe.
Can I return a product?
Yes, we accept returns on unopened and unused items within 14 days of delivery. Please contact our support team to start the process.
How do I request a refund?
Refunds are issued to your original payment method once we receive and inspect the returned item.
Still Have Questions?
Leave us a message and we’ll get back to you within 24 hours.
